Refund Policy
30-Day Risk-Free Scent Guarantee
Don't love your scent? For any reason, contact us within 30 days of delivery and we'll refund that scent to your original payment method — even if the bottle has been opened.
- Email support@scenthorizon.com with your order number and the scent you'd like to return.
- We'll reply within 1 business day with simple next steps.
- The guarantee covers diffuser oils purchased on scenthorizon.com, one claim per order. Original shipping fees are non-refundable.
30-Day Refund Policy
We want you to love your Scent Horizon experience. If your diffuser arrives defective or stops working properly, you have 30 days from the delivery date to request a return or replacement.
Defective Diffusers
- Contact us within 30 days of delivery at support@scenthorizon.com with your order number and a short description (photos or a short video help us resolve it faster).
- We will send you a replacement or issue a full refund — your choice.
- Return shipping for defective items is on us: we provide a prepaid return label.
Standard Returns
- Items must be returned within 30 days of delivery, in their original packaging.
- Outside the Risk-Free Scent Guarantee above, diffuser oils must be unopened and unused for hygiene reasons.
- Once we receive and inspect your return, your refund is issued to the original payment method within 5–10 business days.
- Original shipping fees are non-refundable on non-defective returns.
How to Start a Return
Email support@scenthorizon.com with your order number, or use our Contact Us form. Our team responds within 1 business day.